CANCELLATIONS + RESCHEDULING

Your appointment is a commitment. Mine is too.

Life happens. I get it — probably more than most. But Sun Ink’d operates by appointment, and every appointment requires me to plan my schedule in advance.

24+ hours notice: Cancel or reschedule with no penalty.

Less than 24 hours: A 50% late-cancellation fee will be charged. Any booking deposit is applied toward that fee and is non-refundable.

Less than 4 hours / same-day last-minute cancellation: 100% of the scheduled service price may be charged.

Emergencies and truly unavoidable situations will be handled case-by-case. Communication goes a long way.

Repeated cancellations: After 2 late cancellations, future appointments may require 100% prepayment.

Your time matters. So does mine.

NO-SHOW POLICY

Ghost me once and things get awkward. 👻

A no-show is when you miss your appointment without contacting Sun Ink’d before your scheduled appointment time.

No-shows will be charged 100% of the scheduled service price.

After a no-show, any future appointment must be paid in full at booking. A second no-show may result in loss of online booking privileges or refusal of future appointments.

Not showing up doesn't just leave an empty spot — it's time that was specifically reserved for you and could have been offered to another client.

LATE ARRIVAL POLICY

I would definitely add this one for you.

Running late? Text me. Don't just disappear.

There is a 10-minute grace period for appointments. If you're more than 10 minutes late, your service may need to be shortened, modified, or rescheduled depending on the schedule.

At 15+ minutes late, the appointment may be treated as a same-day cancellation and the applicable cancellation fee may apply.

Please don't speed, panic, or do anything unsafe to make your appointment. Just communicate with me.

REFUNDS + RETAIL

All sales are final.

Due to the nature of spray tanning services, Sun Ink’d does not issue refunds on completed services.

Spray tan results are affected by skin preparation, medications/hormonal changes, aftercare, shower timing, products used at home, sweating, skin condition and other factors outside of Sun Ink’d's control. Because of this, a specific depth, longevity, or exact final color cannot be guaranteed.

If something genuinely doesn't look right, contact me within 24 hours of your development/rinse and send clear photos. I want the opportunity to assess the result and, when appropriate, offer a correction.

Retail products are also final sale and are not eligible for refunds or exchanges. If a product is defective or damaged when purchased/received, contact Sun Ink’d as soon as possible so the issue can be reviewed.

THE “TAN GUARANTEE” POLICY

I can control your formula. I can't control what happens to it after you leave.

Sun Ink’d will provide a professionally selected formula, application and aftercare instructions based on your consultation. However, your final result depends heavily on what happens before and after your appointment.

Sun Ink’d cannot guarantee results when prep or aftercare instructions aren't followed — including using incompatible soaps, lotions or oils; showering too early; excessive sweating or water exposure during development; shaving/exfoliating after the appointment; or arriving with product residue on the skin.

If you have a concern with your tan, tell me before trying to fix it yourself. Scrubbing, exfoliating, applying self-tanner, or attempting another correction can make it impossible for me to determine what happened or properly correct the result.

Give me the chance to fix a problem before you fight your tan in the shower. 

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